Frequently Asked Questions
I've listed the most frequently asked questions here, but if yours isn't among them, feel free to send me a message via the CONTACT section at the bottom of the page 💌
Which lands do I use?
I only work with high-temperature local French clays, mainly stoneware.
My favorite ceramic clays are Saint Amand stoneware and Colette stoneware, but I sometimes play around with other clays, like for my "Mimis" collection, to expand my range of available colors!
How are the parts made?
Each piece is handcrafted, by hand, using the throwing wheel and/or coiling technique(s).
Drying time varies from one to two weeks depending on the type of object.
Once dry, the pieces are sent for a first firing (980°C), called bisque firing, then glazed and sent back for a final firing (1250°C).
Can I put my pieces in the microwave/dishwasher?
YES! You can absolutely use your items as regular tableware!
Just a small note: be careful not to burn yourself, as ceramic conducts heat a lot!
Also, it is highly recommended to avoid thermal shocks, as they could damage your ceramic piece. That would be a shame...
When will I receive my order?
Once you have placed an order, it is packaged and sent by me within 3/8 business days, provided that you have correctly filled in your delivery information (e.g. relay point).
For Mondial Relay orders (which I highly recommend), it takes 2/6 business days.
For orders sent via La Poste, it takes 2/3 business days if you live in France, and 4/8 business days internationally.
⚠️International customs fees: I do not cover customs fees, should you encounter any. It is also the buyer's responsibility to contact their country's customs to locate the package.
My package is lost, what should I do?
Ah 😶
Well, first try to contact the delivery platform you chose (La Poste/Mondial Relay/etc.) to file a claim, and don't hesitate to let me know by email (turningpots@gmail.com).
If the carrier confirms the package is lost, I will resend the same order, provided the item(s) are still available, otherwise I will issue a refund!
One of my pieces arrived broken...
Unfortunately, it can happen... I do my best to package your items carefully, but if you do receive a damaged piece, please don't hesitate to contact me for a refund or to send you a similar piece, the choice is yours! ♥️
